Voice Services

Voice Dispatching: In addition to enabling the dispatcher to selectively call an individual or a group for voice communications, SmartPTT gives dispatchers the ability to block/unblock radios from the system, perform a radio check to see if a radio is online/offline and remotely key a radio to listen to the background of a unit in distress or of suspected negligent behavior.

Voice Recording: In the event of an emergency the dispatcher can instantly recall the conversation to verify the details of the emergency. At times employees might abuse the radio system, the recording can then be used as proof for disciplinary actions against the employee.

Tracking

GPS Tracking: SmartPTT works with a variety of maps including Google Maps (license required from Google), OpenStreetMap, Vector maps and Raster maps. Dispatchers can then view the last positions of units in order to assign calls to the nearest unit for faster response times or to respond to a unit in distress. Geo-fences can be created on the map to create work zones, speed zones or restricted zones. If a unit leaves, enters or speeds in a zone the dispatcher can receive a notification.

Indoor Tracking: GPS coverage is not available indoors or in a mine, that’s why SmartPTT offers the indoor tracking option. This option works with the “e series” MOTOTRBO radios that support the Bluetooth based iBeacon protocol and beacons to provide the dispatcher the location of a unit without GPS coverage.

Communication

Radio Network Bridging: Are you planning to migrate from analog to digital over a period of time or do you need to have two-way radio communications with other departments or agencies using incompatible radio systems? SmartPTT’s radio network bridging (interoperability gateway) enables you to migrate from analog to digital within your timeframe and budget or interoperate your MOTOTRBO radio system with a P25 radio system during emergency situations.

Rules & Alerts: SmartPTT lets the dispatcher and system administrator create a variety of rules within the software, as well as notification settings for the rules. The dispatcher can create a geo-fence zone and the dispatcher can be notified when someone enters or exits the geo-fence. What happens if a field radio has an emergency and the dispatcher is away from their dispatch position? With SmartPTT a rule can be created to automatically send a text message to a smartphone when an emergency condition occurs, as well as playing a prerecorded voice message over the radio channel to inform people of the emergency.

Mobile Application: Do you need to access your radio system when off duty without a radio or when out of the range of the radio system? SmartPTT’s mobile app works on iOS or Android smartphones and tablets via a LAN or WAN for voice communications with MOTOTRBO radios, as well as GPS tracking and text messaging.

SmartPTT works with all types of MOTOTRBO radio systems including simplex through a base station, conventional through a repeater, IP Site Connect (IPSC), Capacity Plus, Linked Capacity Plus (LCP), Connect Plus, and Capacity Max. SmartPTT PLUS can connect to the repeater directly with an IP wireline connection. This greatly reduces the implementation time and expense.

Elcomplus has sold SmartPTT in more than 65 countries around the world to many different types of radio users including Public Safety, Healthcare, Utilities, Oil & Gas, Mines, Transportation (i.e. ports, airports, railways), Fleets (i.e. taxi, bus, etc.), Manufacturing, Security, Hospitality, Construction, Public Services and more.

Miscellaneous

Texting/Emailing: Text messages can originate from the radio user to the dispatcher or a mobile phone user.  Likewise, the radios can receive texts from the dispatcher or mobile phone user. When an event occurs in the system such as a radio user being in distress SmartPTT can automatically initiate a text message to be sent to a  smartphone or to the field radios warning of the emergency.

Job Ticketing: Job Ticketing enables dispatchers to manage the tasks of workers. Workers can accept or reject an assignment. Once accepted the worker can keep the dispatcher updated on the status of the task by sending messages back that the task is in progress, delayed or completed. SmartPTT then keeps a log of the work order history.

Event Log: Do you need to know where a unit was located at a certain time, when an emergency occurred or to verify that a Job Ticket was sent? SmartPTT keeps a history of all events that occur within the system.

Telephone Interconnect: Do you need field units to be able to make and receive telephone calls from their MOTOTRBO two-way radios? SmartPTT’s optional telephone interconnect enables field radios to make and receive telephone calls. If the field radio doesn’t have a DTMF keypad then the dispatcher can make the call for the field unit and then conference the field radio and the telephone user together.